Key Account Manager

London, England, United Kingdom · Commercial


We only accept direct applications from candidates. We do NOT consider applications through recruiters or work with any recruitment agencies.

Overall Objective:

You will work closely with our CEO and Head of Operations to build successful customer relationships. You will be in charge of building long-term partnerships with key decision makers at large publishing companies after they have become Echobox clients.

This will include growing accounts through upselling and cross-selling. By gaining a deeper understanding of the publishing industry and our customers, you will also contribute to the product development process by collaborating with our partners and suggesting new features or products.

You will work with the Customer Support Manager to predict, prevent and solve all customer issues and with the Data Science team to solve complex challenges.

Our customers include leading publishers like The Guardian, The Telegraph, Le Monde and Conde Nast, and we are growing rapidly. You will contribute to our growth by ensuring high retention rates and growing accounts.

You will also support our PR and marketing efforts.

Key Responsibilities:


Academic Qualifications:

Required Skills and Experience:

Preferred Skills:


About Echobox:

We are a fast-growing, research-driven startup building an artificial intelligence that helps online publishers overcome the challenges they face with their digital strategies.

Using novel maths, data science and machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible.

Our AI is currently being used by online publishers to automate and optimise their presence on Social Media. Leading names from around the world rely on our product every day, including The Guardian, Le Monde and Conde Nast.

Our Culture:

We work with people who have stellar academic backgrounds, as well as the ability to think innovatively. We have a strong work ethic but understand the importance of autonomy in getting things done efficiently. We all enjoy a great degree of freedom in structuring our work, provided we ultimately get the job done.

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